常用表述
欢迎来到我们酒店,约翰先生。--Welcome to our hotel,Mr John.
这是我的荣幸.It's my plcasure.
欢迎光临我们酒店,先生(小姐)。--Welcome to our hotel,sir(madam).
对不起让你久等。--I'm sorry to have kept you waiting.
原谅我打扰你了。--Excuse me for interrupeing you.
别放在自上。--Never mind.
别再想它。--Don't bother about that.
我叫约翰,来自金湖酒店,我是来接您的。--I'm John,I'm from Golden Lake Hotel,I'm here to meet you.
我是这儿的接待员,欢迎来到我们酒店。--I'm the receptionist here,welcome to our hotel.
服务指南在桌面上.The service guide is on the desk.
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提出问题
我能为你服务吗?--约翰先生?--May I be of service to you,Mr John?
我能帮你吗?--约翰先生?--Can I help you,Mr John?
请你坐下,年轻的女士。--Would you please take the seat,young lady?
我可以为你拿你的手提包吗?--May I take your ba for you?
这是预订部,需要帮忙吗?--Reservations,May I help you?
送餐服务,我可以进来吗?--Room service,May I come in?
请在这儿签名好吗?-- Woulld your please sign here?
你计划住多久?--How long do you plan to stay?
你要哪类房间?--What kind of room would you like?
情景短对话
A:你今天好吗?--约翰先生。--How are you today,Mr John?
B:我很好,谢谢你。--I'm quite well,thank you.
A:你需要我为你叫一辆出租车吗?--Would you like me to call a taxi for you?
B:非常感谢.Thank you very much.
A:对不起占用你太多时间了。--I'm sorry to have taken so much of your time.
B:没什么。--That's nothing.
A:我希望你能原谅我。--I hope you'll forgive me.
B:别道歉,这是我的错。--Don't apologize,It was my fault.