情景对话 　　Lele:Would your company care at all about service after sales? 　　Biddy:What? We're doing a one-shot deal? 　　Lele:Some businessmen spare no efforts in selling the products; but once the deal is done, it's none of their business whether the product quality goes a long way or not. 　　Biddy:What a shame on the trade of business!How could they expect their customers to vote for them again when buyers are totally ignored? 　　Lele:They are taking a hit-and-run policy. 　　Biddy:It isn't hit and run; it's do and done. 　　Biddy: What can I do for you, sir? 　　Customer:I bought the silk scarf from your shop days ago, but I don't think I can find the receipt any more. 　　Biddy: Don't worry, sir. Let me see. I'm definitely sure it's our product. Now would you exchange it for a larger size, or you hope to be reimbursed? 　　Customer: Now can I have two larger size scarfs,please? Of course,I need to pay the extra. 　　Biddy: Why not, sir!
　　乐乐:你们公司关注售后服务吗? 　　比迪:什么?难道我们做的是一锤子买卖吗? 　　乐乐:一些商人不遗余力地出售商品.但商品一经售出，质量如何便与他们无关。 　　比迪:简直是侮辱了商业这个行当!把客户置之不理.怎么能指望客人再次购买商品呢? 　　乐乐:他们就是打完就跑的战略。 　　比迪:不是打了就跑，是一打就倒。 　　比迪:需要帮忙吗.先生? 　　顾客:我前几天在您商店买的这条头巾.可是收据找不到了。 　　比迪:别着急.先生。我看一下.我确定这是我们的产品。您是想换条大的.还是要退货呢? 　　顾客:我能来两条大号的吗?当然.我要再付一条的钱。 　　比迪:当然啦.先生!
[图片0] 　　情景用语 　　售后服务 　　service after sales
　　希望退货 　　hope to be reimbursed
　　不遗余力地卖东西 　　spare no efforts in selling the products
　　打了就跑政策 　　hit-and-run policy
　　扩展表达 　　顾客投诉:customer's complaint 　　耐心倾听:lend an ear to, listen attentively to 质量缺陷:quality defect 　　退货:return of goods, cancel the order 　　换货:exchange goods 　　款式:model, style, design 　　条纹:stripe 　　肤色:complexion, color of skin