常见词汇 　　delivery 快递
　　charge n.费用;管理 vt.要价;指控 vi.收费;冲锋. 　　transportation n.运输，运输系统，运输工具. 　　additional a.添加的，额外的，另外的 　　according to 根据 　　compromise n.妥协，折中 　　ship n.船(舶)，舰vt.用船运，装运 　　refund n.退款 vt.退还(钱款) 　　meet vt.满足 　　parcel n.小包，包裹 　　confirmation n.证实，确认 　　deposit n.定金;存款;矿藏 vt.使沉淀;储蓄 　　send off 邮寄，发送 　　cash on delivery 货到付款，交货付现 　　refund n.偿还，退款 vt.偿还，退还 　　customer service 客户服务
[图片0] 　　常用句子 　　Please get the goods ready before, and ship them without delay. 　　请提前准备好货物，并按时发货。
　　We have booked a steamer sailing to your port at the end of next month. 　　我公司已定了下个月底到你方港口的货船。
　　We need the goods urgently, please deliver them as soon as possible. 　　我们急需这些商品，请尽早发货。
　　We advocate using smaller containers to pack the goods. 　　我们主张用小容器包装这批货。
　　Could you manage to advance your shipment? 　　你们能设法提前交货吗?
　　How much are the goods altogether? 　　所有商品加起来多少钱?
　　How long does it take from Shanghai to the destination? 　　从上海到目的地要多久?
　　I'm sorry. We are not able to deliver the goods on time because of the weather change. 　　很抱歉，由于天气变化的原因，我们不能按时交货。
　　情景对话 　　A: How much do I have to pay for the deposit? 　　B: You don't have to, because we have cash-on-delivery system. 　　A: What's the transportation instrument? 　　B: According to our compromise, we'll ship it by truck. 　　A: Can you change it to ship it by train? That would be faster. 　　B: If you want to change the transportation, you must bear the additional charge. Don't worry. We will have no trouble in meeting your delivery date. 　　A: If so, there would be no problem. 　　B: When can we expect your confirmation of the order? 　　A: I want to order it now. 　　B: Okay, as soon as you order it, we'll parcel your goods and send it off immediately. You can return most of items for a full refund within 30 days of delivery. 　　A: That's very considerate. Thank you. 　　B: You're welcome. You can call our customer service number if you have any questions.
　　A:我需要付多少确保金? 　　B:您不用付确保金，我们提供货到付现的服务。 　　A:你们选择什么交通方式? 　　B:根据我们的折中方案.我们会用卡车运输。 　　A:您能改成通过火车运输吗?那样会快点。 　　B:如果您改成火车运输的话，您要负担额外的费用。请放心，我们能按期交货。 　　A:这样的话，那就没问题了。 　　B:您什么时候能确认订单? 　　A:我现在就下订单。 　　B:好的，您的订单一下来，我们就发货大部分商品在送货后30天内可以退货。我们也可以退款给您。 　　A:服务很周到，谢谢。 　　B:不客气，如果您还有什么问题的话，可以打我们的客服电话。